![]() ![]() The cookie is updated every time data is sent to Google Analytics. The cookie is created when the javascript library executes and no existing _utmb cookies exists. The cookie is created when the javascript library executes and no existing _utma cookies exists. Stores a value ‘audioalert = true’ after the first Browsealoud audio alert. No personally identifiable data is stored. Stores an object containing user specific API settings for the Browsealoud toolbar such as voice and language selection, user preferences set in the toolbar settings panel and selected styles for word highlighting. Stores an object containing user specific settings for the Browsealoud toolbar such as dialog positions and button states. Used to remember your choice for analytical cookies. ![]() For example, remembering your display settings and online complaint form preferences. This helps the site to function smoothly during your visit. Where the Ombudsman does find gaps in records, it may cast doubt on the integrity of the whole of the provider’s response. Good practice tips in the guide include ensuring all relevant staff are familiar with the recording system used and maintaining accurate, honest and contemporary records. By highlighting some errors in real scenarios, we want to stress to care providers that not only does maintaining accurate records ensure compliance with the regulations – more importantly, it also saves people from real distress.” “Our new good practice guide shares the learning from the investigations we have carried out. “Record keeping isn’t just an administrative task that can be completed as and when necessary – poor records can have serious consequences for the people care providers look after. ![]() Michael King, Local Government and Social Care Ombudsman, said: The guide sets out the Ombudsman’s approach to investigating complaints on this matter, including information on electronic record keeping, and it references other regulatory bodies’ guides to meeting the requirements on record keeping. Issues covered by the guide include providers fabricating records after a serious incident, customers being given wrong or no medication or food because records were not updated properly, and delayed treatment for another customer because of inaccurate records. The new guide focuses on a number of case studies highlighting the common issues the Ombudsman sees, and also includes good practice tips to help providers avoid the problems from occurring in their own settings. The Local Government and Social Care Ombudsman is today issuing a guide to help care providers learn from its complaints involving record keeping.Īmong the complaints the Ombudsman receives from people receiving independently provided care, poor record keeping is commonly a factor when things have gone wrong. ![]()
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